FREQUENTLY ASKED QUESTIONS
Q. Is Amber Queen registered company?
A.Yes, Amber Queen registered in Lithuania as UAB “Amber Queen” (Registration number: 302567582)
Q. Do you have physical store or you selling online only?
A. We have several physical stores in Lithuania and Latvia.
Q. Can i visit your physical store?
A. Yes, you are welcome to visit our beautiful stores bellow is addresses where to find them:
Vilnius – Didzioji str. 7, LT-01128
Klaipeda – Turgaus str. 3, LT-91247
Riga – Kramu str. 4. LV-1050
Riga – Vaļņu iela 23
Q. Do you manufacture jewelry that you selling or just resell?
A. All jewelry that we sell is manufactured on our Amber Jewelry factory in Klaipeda.
Q. Can i visit your Amber factory?
A. Yes, we arrange interesting excursions to our amber factory, so people will see where our amber jewelry is born.
Q. How can i pay for Amber Jewelry on your website?
A. We have several payment options:
- You can pay directly to our Lithuanian bank account, specifying your order number in payment purpose field.
- You can pay with your Credit or Debit Card using PayPal payment gateway.
- You can pay from your PayPal account balance.
Q. Is my transactions secure?
A. Yes, we using SSL to encrypt connection and protect all transactions that you make on our website.
Q. Are planning to add some other Payment Options in the future?
A. We definitely will add more payment options in the future, if you have any suggestions about it please send email to [email protected]
Q. Which delivery methods are available?
A. There are two delivery methods are available at this time:
- Lithuanian post.
Q. When items i purchased are dispatched
A. Items you purchased are dispatched the next business day after we receive payment.
Q. How long it takes for my purchase to arrive?
A. This depends on your location. Usually it takes from 5 to 15 working days with Lithuanian post services and up to 3 working days with UPS
Q. Do i get tracking number for my parcel?
A. Yes, we provide tracking number for every parcel.
Q. What is your Return Policy?
A. You can find our Return Policy on appropriate page on our website Return Policy
Q.I can`t find answer to my question?
A. If you have difficulties finding the answer to question you have please do not hesitate to contact us.